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T-Mobile 5G Home Internet customer service

Solve your issues quickly and efficiently with T-Mobile 5G Home Internet customer service.

Looking for support for your T-Mobile Internet service? Our customer service team is happy to help.

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T-Mobile 5G Home Internet customer service assistance

The T-Mobile customer service team can assist you with your T-Mobile 5G Home Internet plan—call today for help with your current service.

Billing
Technical support
Troubleshooting

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Looking to upgrade or get new service?

If you’re interested in upgrading your current service or signing up for a new T-Mobile Internet service, contact the T-Mobile call center for the best possible support. Sign up today for high-speed, dependable internet—without contracts or hidden fees.

Frequently asked questions about T-Mobile 5G Home Internet customer service

Still need help or have questions about T-Mobile Internet?

If you need support, our dedicated team of experts are just a call away: 1-833-513-3933

Who is eligible for T-Mobile 5G Home Internet?

Eligibility is determined by the home service address. Address eligibility is based off network capacity, which is always expanding, but can also change as more customers join T-Mobile.

T-Mobile Rely Internet, T-Mobile Amplified Internet and T-Mobile All-In Internet must have a home service address that is eligible for unlimited service. These plans are eligible for use at only the approved home address and may be restricted away from the approved address.

How do I get signed up for T-Mobile 5G Home Internet?

Check availability for 5G Home Internet or 5G Home Internet Plus at your address and choose the best plan for you to sign up: 1-833-513-3933

Gateway won't turn on

1. Make sure that you're using the power cord that came with the gateway and check that it is securely plugged into the power port on the gateway and the outlet.

2. Remove any extension cords or surge protectors.

3. Test the device on a power outlet that you know works with other electronics.

4. Make sure you've used the power button or switch to turn the device on.

5. If you still need help, contact us: 1-833-513-3933

Can't connect to wifi

1. Check that you are using the correct network name (SSID) and password. If you haven't set up your network name/password, use the default network name/password listed on the gateway label.

2. Make sure you're not exceeding the maximum number of recommended devices.

3. Delete the Wi-Fi network name or password settings, then try to add them again.

4. Try a different computer or device.

5. Use the T-Life app to set up separate 2.4 and 5GHz networks. Try connecting to each network.

6. If possible, check that the device works on a different Wi-Fi network.

7. Move the device to within 15 feet of the gateway to ensure there is no interference.

8. Turn off your gateway and any connected devices for at least 60 seconds.

9. Turn the gateway on and wait for it to finish booting before powering up other devices.

10. If possible, connect using the Ethernet connection and see if the Wi-Fi network is hidden.

11. If you still need help, contact us: 1-833-513-3933

Losing/Dropping Wi-Fi signal

1. Check that the power cable is securely plugged into the device and outlet.

2. Move the device to within 15 feet of the gateway to ensure there is no interference.

3. Use the T-Life app to set up separate 2.4 and 5GHz networks. Try connecting to each network.

4. Turn off any VPN settings or apps, as well as any firewalls.

5. Turn off your gateway for a few seconds, then turn it back on.

6. Restart any devices connected to the gateway.

7. Make sure you're not exceeding the maximum number of recommended devices.

8. If you still need help, contact us: 1-833-513-3933